AI-powered inbox unifies phone, WhatsApp, SMS and email, transcribes Portuguese calls, surfaces leads and triggers follow-ups—so SMEs capture every opportunity.
Recover Leads
AI schedules call-backs and WhatsApp nudges before prospects hang up, instantly boosting conversions.
Save Admin Time
LLM summaries auto-write notes and CRM records, freeing staff for revenue-driving work.
Ensure Compliance
EU-hosted recording with 90-day retention meets Portuguese law and GDPR automatically.
Save 25%
Starter
€79/ month
Solo founders & small teams getting their first automation live
- 2 concurrent voice lines
- 1 000 AI-transcribed minutes/month
- Visual call-flow builder
- Unified inbox (voice + SMS + email)
- 90-day call-recording storage
- Basic sentiment & keyword analytics
- Zapier + webhook integrations
Growth
€149/ month
Growing SMEs that need deeper insights and more capacity
Everything in Starter, plus
- 5 concurrent lines
- 3 000 AI minutes/month
- 365-day recording retention
- Advanced analytics dashboard & CSV export
- One click CRM plug-ins (HubSpot, Pipedrive)
- Email support ≤ 24 h
Scale
€299/ month
Multi-location or high-volume teams that want full automation & control
Everything in Growth, plus
- 15 concurrent lines
- 10 000 AI minutes/month
- Unlimited recording retention
- Custom LLM insight summaries & alerts
- Role-based access & SSO (OAuth/SAML)
- All vertical Starter Packs
- Priority chat support & quarterly success review
Starter
€711/ year
Solo founders & small teams getting their first automation live
- 2 concurrent voice lines
- 1 000 AI-transcribed minutes/month
- Visual call-flow builder
- Unified inbox (voice + SMS + email)
- 90-day call-recording storage
- Basic sentiment & keyword analytics
- Zapier + webhook integrations
Growth
€1341/ year
Growing SMEs that need deeper insights and more capacity
Everything in Starter, plus
- 5 concurrent lines
- 3 000 AI minutes/month
- 365-day recording retention
- Advanced analytics dashboard & CSV export
- One click CRM plug-ins (HubSpot, Pipedrive)
- Email support ≤ 24 h
Scale
€2691/ year
Multi-location or high-volume teams that want full automation & control
Everything in Growth, plus
- 15 concurrent lines
- 10 000 AI minutes/month
- Unlimited recording retention
- Custom LLM insight summaries & alerts
- Role-based access & SSO (OAuth/SAML)
- All vertical Starter Packs
- Priority chat support & quarterly success review
Frequently asked questions
What happens if we exceed the AI-transcribed minutes in our plan?
You’ll never lose a recording. Once you hit your monthly allotment (1 000 / 3 000 / 10 000 minutes depending on plan), additional minutes are simply billed at €0.02 per minute and appear as a line item on the next invoice. A real-time usage bar in the dashboard warns you at 80 % and 95 % so there are no surprises, and you can upgrade plans with one click if overages become the norm.
Do we have to port our phone numbers to MEDZI?
Not at all. MEDZI is “Bring-Your-Own-Carrier.” We run on a Telnyx backbone but can connect to most Portuguese and EU telco providers via SIP or REST. That means you can:
• Keep existing numbers and contracts.
• Add new virtual numbers for specific campaigns.
• Mix and match providers for redundancy.
How is call data kept secure and GDPR-compliant?
All audio, transcripts and analytics live on EU-based Hetzner servers. Data at rest is encrypted with AES-256; data in transit uses TLS 1.3. You control retention—90 days, 365 days or unlimited—and can delete or export recordings at any time to meet Decreto-Lei 134/2009 or right-to-access requests. Annual penetration tests and our roadmap toward ISO 27001, PCI-DSS and HIPAA add further assurance.
Can we cancel or downgrade if needs change?
Yes. Plans are month-to-month by default—cancel anytime from the billing portal and your service runs until the current period ends. Yearly subscribers (-25 % fee) can downgrade or cancel early; we credit the unused portion minus the discount already taken. All data remains downloadable for 30 days after termination.
How long does onboarding take, and what support do we get?
Most teams are live within one business day:
1. Create an account and pick a number or connect your carrier.
2. Import a Starter-Pack template or build your own call flow.
3. Install the Chrome inbox plug-in or add the CRM app.
Starter & Growth plans receive email support (≤ 24 h turnaround); Scale customers get priority chat and a quarterly success review to fine-tune automations and analytics.
